Cherwell AI
Ivanti (Cherwell) / cherwell.com
AI-powered ITSM and low-code automation platform providing AI workflow automation, no-code ITSM customisation, and IT service management for mid-market and enterprise IT teams.
Pricing
Free
Free plan
No
Category
Developer Tools
Platforms
3
Free plan
No
API access
No
Open source
No
Platforms
3
Advertisement
What is Cherwell AI?
Cherwell is an ITSM and low-code application platform owned by Ivanti — providing AI-enhanced IT service management, no-code workflow customisation, and IT operations automation for mid-market and enterprise organisations. Ivanti acquired Cherwell in 2021, integrating it with Ivanti's endpoint management capabilities. AI capabilities include AI Ticket Intelligence — automatically categorising, prioritising, and routing incoming service tickets based on content analysis and historical patterns. mApp Technology is Cherwell's distinctive low-code approach — mergeable applications that extend Cherwell's ITSM capabilities through drag-and-drop design without custom code, enabling deep customisation without programming expertise. ITSM Workflow Automation provides trigger-based process automation — routing approvals, sending notifications, and updating records based on configurable business rules. No-Code Form Builder creates custom service catalogue request forms — business teams building request forms for services without developer involvement. Integration Hub connects Cherwell to external systems — pre-built connectors to Microsoft, Salesforce, and monitoring tools. Reporting and Dashboards provide service desk performance visibility — SLA compliance, ticket trends, and self-service deflection metrics. With mid-market and enterprise IT team adoption, Cherwell validates for organisations wanting deep ITSM customisation without programming expertise.
How Cherwell AI works
Cherwell AI runs as llm assistant software built around text workflows. Users typically start with a prompt, upload, or connected data source, and the underlying model handles the heavy lifting before returning a result you can refine or export. It's available on web, ios, and android.
What makes it worth shortlisting
The capabilities that matter most for teams evaluating Cherwell AI.
AI Ticket Intelligence
Automatic categorisation and routing reducing manual triage.
mApp Technology
Low-code drag-and-drop ITSM customisation without programming.
Integration Hub
Pre-built connectors for common enterprise system integration.
Best use cases
Who should use it
Pros
- Mid-market and enterprise IT adoption validates Cherwell for low-code customisable ITSM
- mApp technology enables deep ITSM customisation through drag-and-drop without programming
- AI Ticket Intelligence automates categorisation and routing reducing manual triage work
- Ivanti integration provides ITSM alongside endpoint management from one vendor
Cons
- Ivanti acquisition — evaluate product integration and investment within Ivanti portfolio
- 4.1 rating reflects some UI concerns and post-acquisition uncertainty
- Competing with ServiceNow (covered), Freshservice (rank 956), and TOPdesk (rank 998)
Advertisement
Is it worth the price?
Enterprise licensing. No public pricing. Annual contracts. Owned by Ivanti. Demo available.
Model
Enterprise
Starting price
Free
Free trial
Yes
Tools like Cherwell AI
ServiceNow (covered) provides enterprise ITSM. Freshservice (rank 956) provides accessible ITSM. TOPdesk (rank 998) provides multi-department ITSM. Ivanti (rank 958) provides ITSM with endpoint management.
Cherwell AI vs Hugging Face
A side-by-side look at the closest alternative in this category.
Cherwell AI
Ivanti (Cherwell)
Hugging Face
Hugging Face
Enterprise licensing. No public pricing. Annual contracts. Owned by Ivanti. Demo available.
Free for most models and Spaces. Pro $9/month for private models, priority inference, and ZeroGPU. Enterprise Hub from $20/user/month for team collaboration and security.
SOC 2 Type II. ISO 27001. GDPR compliant. Enterprise data handling agreements.
Enterprise Hub includes SSO, access controls, audit logs, and private infrastructure. SOC 2 compliant.
ITSM and service data processed on Ivanti/Cherwell cloud or customer on-premise.
Public models and datasets are openly accessible. Enterprise Hub provides private model storage with data handling agreements. Review individual model licences before commercial deployment.
- Mid-market and enterprise IT adoption validates Cherwell for low-code customisable ITSM
- mApp technology enables deep ITSM customisation through drag-and-drop without programming
- AI Ticket Intelligence automates categorisation and routing reducing manual triage work
- Ivanti integration provides ITSM alongside endpoint management from one vendor
- De facto standard hub for open source AI models with 500,000+ available
- Transformers library provides consistent API for diverse model families
- Spaces enable easy demo deployment without web infrastructure
- Free for public models and strong community support
- Ivanti acquisition — evaluate product integration and investment within Ivanti portfolio
- 4.1 rating reflects some UI concerns and post-acquisition uncertainty
- Competing with ServiceNow (covered), Freshservice (rank 956), and TOPdesk (rank 998)
- Technical platform primarily for developers and researchers
- Inference API quality varies for very large or complex models
- Navigation complexity increases with scale of the platform
Technical & deployment info
Key facts about model providers, platforms, and team support.
Model Provider
Ivanti AI
Platforms
Web, iOS, Android
Deployment
SaaS, On-premise
Integrations
Microsoft 365, Salesforce, Active Directory, Monitoring tools, API
Team Collaboration
Yes
Launch Year
2022
Security & privacy
Compliance signals and data-handling notes as reported by the vendor.
SOC 2 Type II. ISO 27001. GDPR compliant. Enterprise data handling agreements.
ITSM and service data processed on Ivanti/Cherwell cloud or customer on-premise.
What users are saying
Verified reviews from signed-in users, stored in the backend and averaged into this tool's rating.
Sign in to rate Cherwell AI and leave a review.
No other reviews yet — be the first to share how this tool performs in practice.
Common questions about Cherwell AI
Editorial Verdict
Should you use Cherwell AI?
Cherwell is a solid AI low-code ITSM for mid-market organisations wanting deep no-code customisation, AI ticket intelligence, and ITSM integration with Ivanti endpoint management.
Last verified July 24, 2026.