GoTo / goto.com
AI-powered remote access and IT support platform providing AI-enhanced remote access, IT support automation, and unified endpoint management for IT teams and MSPs.
Pricing
Free
Free plan
No
Category
Developer Tools
Platforms
5
Free plan
No
API access
No
Open source
No
Platforms
5
GoTo (formerly LogMeIn) is a remote access, IT support, and unified communications company — providing GoTo Resolve (IT support and endpoint management), GoTo Connect (cloud phone and meetings), and legacy products GoToMeeting and GoToWebinar. GoTo Resolve is the primary IT product — providing AI-enhanced helpdesk and remote access capabilities for IT teams and managed service providers. AI Helpdesk provides conversational AI for IT self-service — employees describe their IT issue in natural language and AI attempts to resolve common issues automatically before escalating to a human technician. Unattended Remote Access enables IT teams to connect to remote endpoints without user presence — managing, patching, and troubleshooting employee devices without requiring the employee to be actively engaged in the session. Scripting and automation enable remote management of groups of endpoints — deploying software, configuring settings, and running maintenance tasks without individual device connections. GoTo Connect provides cloud PBX and video conferencing — a unified communications component of the GoTo portfolio alongside IT management. With the remote workforce explosion requiring IT teams to support distributed employees, GoTo validates for IT departments and MSPs managing geographically dispersed device estates.
GoTo AI runs as llm assistant software built around text and data workflows. Users typically start with a prompt, upload, or connected data source, and the underlying model handles the heavy lifting before returning a result you can refine or export. It's available on web, ios, and android.
The capabilities that matter most for teams evaluating GoTo AI.
Conversational IT self-service resolving common issues in natural language before human escalation — reducing routine ticket volume for IT teams managing distributed workforces.
Background endpoint management without user presence — patching, configuring, and troubleshooting distributed devices without requiring employee active session engagement.
Cloud PBX and video conferencing alongside IT management — unified communications and IT support from one vendor simplifying software stack for IT-managed organisations.
Annual subscription. Custom pricing. Owned by LogMeIn/Francisco Partners. Demo available.
Model
Subscription
Starting price
Free
Free trial
Yes
NinjaOne (rank 800) provides modern MSP IT management with higher satisfaction. Atera (rank 807) provides AI-native per-technician MSP platform. TeamViewer provides remote access. ConnectWise Control provides remote support.
A side-by-side look at the closest alternative in this category.
Key facts about model providers, platforms, and team support.
Model Provider
GoTo
Platforms
Web, iOS, Android, Windows agent, Mac agent
Deployment
SaaS
Integrations
Jira, Zendesk, Slack, API
Team Collaboration
No
Launch Year
2022
Compliance signals and data-handling notes as reported by the vendor.
SOC 2 Type II. ISO 27001. GDPR compliant. Enterprise data handling agreements.
Remote session and endpoint management data processed on GoTo cloud. Remote access sessions encrypted end-to-end.
Verified reviews from signed-in users, stored in the backend and averaged into this tool's rating.
Editorial Verdict
GoTo is a solid AI remote access and IT support platform for IT teams and MSPs wanting AI-enhanced helpdesk, unattended remote access, and endpoint management with UCaaS from one vendor.
Last verified July 24, 2026.
Annual subscription. Custom pricing. Owned by LogMeIn/Francisco Partners. Demo available.
Annual subscription. Per-endpoint or per-technician pricing. Kaseya 365 bundle available. Demo available.
AI-automated endpoint remediation and scripting
Remote monitoring and management for MSPs
Automated patch management across client endpoints
Configuration compliance and drift detection
Remote access for technician support sessions
SOC 2 Type II. ISO 27001. GDPR compliant. Enterprise data handling agreements.
SOC 2 Type II. ISO 27001. GDPR compliant. Enterprise data handling agreements.
Remote session and endpoint management data processed on GoTo cloud. Remote access sessions encrypted end-to-end.
Endpoint telemetry and management data processed on Kaseya VSA cloud or customer on-premise. Multi-tenant architecture isolates client environments across MSP deployments.
Sign in to rate GoTo AI and leave a review.
No other reviews yet — be the first to share how this tool performs in practice.
