Ivanti AI
Ivanti / ivanti.com
AI-powered ITSM and endpoint management platform providing AI service desk automation, unified endpoint management, zero trust security, and IT operations intelligence.
Pricing
Free
Free plan
No
Category
Developer Tools
Platforms
3
Free plan
No
API access
No
Open source
No
Platforms
3
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What is Ivanti AI?
Ivanti is an IT management platform combining ITSM, unified endpoint management (UEM), and zero trust security — providing AI-powered automation across IT service delivery, device management, and network access control. Ivanti's portfolio spans Neurons for ITSM, Neurons for UEM (endpoint management for Windows, Mac, iOS, Android), and Neurons for Zero Trust Access. AI capabilities include Ivanti Neurons — an AI-powered intelligent automation engine that proactively discovers and heals endpoints before users experience issues. Predictive Healing identifies devices approaching failure — automatically remediating issues like low disk space, driver updates, and software conflicts before they become user-impacting incidents. Self-Service automation enables employees to resolve common issues — AI-powered bots that troubleshoot and fix device issues without IT desk intervention. AI-powered ticket routing and classification reduces manual ITSM triage — intelligent categorisation and assignment of service requests. Bot integration provides conversational AI for employee service — Microsoft Teams and Slack chatbots answering IT questions and executing common resolutions. Risk-Based Patch Management prioritises patching based on vulnerability risk scores — AI-ranked patch deployment focusing effort on the highest-risk vulnerabilities first. With enterprise IT deployment across healthcare, finance, and government, Ivanti validates for organisations managing complex endpoint estates alongside ITSM.
How Ivanti AI works
Ivanti AI runs as ml platform software built around data and text workflows. Users typically start with a prompt, upload, or connected data source, and the underlying model handles the heavy lifting before returning a result you can refine or export. It's available on web, ios, and android.
Watch Ivanti AI in action
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What makes it worth shortlisting
The capabilities that matter most for teams evaluating Ivanti AI.
Predictive Healing
Proactive device issue remediation before incidents — AI identifying and fixing problems before users experience them.
Ivanti Neurons
AI intelligent automation engine for endpoint healing — self-healing IT infrastructure at enterprise scale.
Risk-Based Patching
Vulnerability risk-ranked patch deployment — focused remediation on highest-risk vulnerabilities.
Best use cases
Who should use it
Pros
- Enterprise healthcare, finance, and government deployment validates Ivanti for complex endpoint ITSM
- Predictive Healing proactively remediates device issues before users experience incidents
- Unified endpoint management covers Windows, Mac, iOS, and Android from one platform
- Risk-Based Patch Management prioritises the highest-risk vulnerabilities for focused remediation
Cons
- 4.0 rating reflects UI complexity and integration challenges in some enterprise deployments
- Private equity ownership — evaluate product investment trajectory
- Competing with ServiceNow (covered), Freshservice (rank 956), and Microsoft Intune for ITSM and UEM
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Is it worth the price?
Enterprise licensing. No public pricing. Annual contracts. Private company (Francisco Partners). Demo available.
Model
Enterprise
Starting price
Free
Free trial
Yes
Tools like Ivanti AI
ServiceNow (covered) provides enterprise ITSM. Freshservice (rank 956) provides accessible ITSM. Microsoft Intune provides cloud endpoint management. Jamf provides Mac and iOS endpoint management.
Ivanti AI vs Kaseya VSA AI
A side-by-side look at the closest alternative in this category.
Ivanti AI
Ivanti
Kaseya VSA AI
Kaseya
Enterprise licensing. No public pricing. Annual contracts. Private company (Francisco Partners). Demo available.
Annual subscription. Per-endpoint or per-technician pricing. Kaseya 365 bundle available. Demo available.
AI-automated endpoint remediation and scripting
Remote monitoring and management for MSPs
Automated patch management across client endpoints
Configuration compliance and drift detection
Remote access for technician support sessions
SOC 2 Type II. ISO 27001. GDPR compliant. FedRAMP eligible. HIPAA eligible. Enterprise data handling agreements.
SOC 2 Type II. ISO 27001. GDPR compliant. Enterprise data handling agreements.
IT service and endpoint data processed on Ivanti cloud or customer on-premise. Endpoint telemetry from Ivanti Neurons collected across managed devices.
Endpoint telemetry and management data processed on Kaseya VSA cloud or customer on-premise. Multi-tenant architecture isolates client environments across MSP deployments.
- Enterprise healthcare, finance, and government deployment validates Ivanti for complex endpoint ITSM
- Predictive Healing proactively remediates device issues before users experience incidents
- Unified endpoint management covers Windows, Mac, iOS, and Android from one platform
- Risk-Based Patch Management prioritises the highest-risk vulnerabilities for focused remediation
- Tens of thousands of MSPs managing millions of endpoints validate VSA as one of the most deployed RMM tools
- AI Automation Assist enables technicians without scripting expertise to create endpoint automation from natural language
- Kaseya 365 bundle combines VSA with PSA, documentation, and security at consolidated pricing
- Policy Management automatically enforces configuration standards across managed device populations
- 4.0 rating reflects UI complexity and integration challenges in some enterprise deployments
- Private equity ownership — evaluate product investment trajectory
- Competing with ServiceNow (covered), Freshservice (rank 956), and Microsoft Intune for ITSM and UEM
- 4.0 rating reflects historical product challenges — evaluate current VSA SaaS stability and security post-2021 cyberattack
- Kaseya VSA was the vector for a major supply chain ransomware attack in 2021 — evaluate security improvements implemented since
- Competing with NinjaOne (rank 800), ConnectWise Automate, and N-able RMM for MSP RMM market
Technical & deployment info
Key facts about model providers, platforms, and team support.
Model Provider
Ivanti Neurons AI
Platforms
Web, iOS, Android
Deployment
SaaS, On-premise
Integrations
Active Directory, Microsoft 365, ServiceNow, Splunk, API
Team Collaboration
No
Launch Year
2022
Security & privacy
Compliance signals and data-handling notes as reported by the vendor.
SOC 2 Type II. ISO 27001. GDPR compliant. FedRAMP eligible. HIPAA eligible. Enterprise data handling agreements.
IT service and endpoint data processed on Ivanti cloud or customer on-premise. Endpoint telemetry from Ivanti Neurons collected across managed devices.
What users are saying
Verified reviews from signed-in users, stored in the backend and averaged into this tool's rating.
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Common questions about Ivanti AI
Editorial Verdict
Should you use Ivanti AI?
Ivanti is a solid AI ITSM and endpoint management platform for enterprises wanting proactive device healing, unified endpoint management, risk-based patching, and integrated zero trust access.
Last verified July 24, 2026.