Tidio / tidio.com
Live chat and AI chatbot platform for small and medium businesses, combining human chat with Lyro AI for automated customer query resolution across websites and e-commerce stores.
Free plan
Yes
API access
No
Open source
No
Platforms
3
Tidio is a live chat and AI chatbot platform designed for SMBs wanting to add customer support to their website or e-commerce store. Lyro, Tidio AI agent, handles common customer questions using website content and FAQs before routing to human agents. Unlike enterprise platforms like Ada or Intercom Fin, Tidio is accessible with straightforward pricing and no-code setup. The e-commerce integrations, particularly Shopify, make it popular for small online stores.
Tidio AI runs as conversational ai agent software built around text workflows. Users typically start with a prompt, upload, or connected data source, and the underlying model handles the heavy lifting before returning a result you can refine or export. It's available on web, ios, and android.
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The capabilities that matter most for teams evaluating Tidio AI.
Handles common customer queries automatically using website content and FAQs before routing to human agents.
Adds human-operated chat support to any website with visitor tracking and engagement tools.
Deep integration with Shopify for e-commerce customer support including order status and product queries.
Free plan (50 live chat conversations/month, basic chatbot). Starter $29/month. Growth $59/month. Tidio+ $749/month with AI agent features.
Model
Freemium
Starting price
$29/mo
Free trial
No
Intercom Fin is more sophisticated for scaling businesses. Freshdesk Freddy AI provides stronger helpdesk capabilities. Zendesk AI is the enterprise standard. Crisp is a free alternative with basic chatbot features.
A side-by-side look at the closest alternative in this category.
Key facts about model providers, platforms, and team support.
Model Provider
Tidio, OpenAI
Platforms
Web, iOS, Android
Deployment
SaaS
Integrations
Shopify, WooCommerce, WordPress, Wix, Squarespace, Messenger, Instagram, API
Team Collaboration
No
Launch Year
2019
Compliance signals and data-handling notes as reported by the vendor.
Review Tidio data handling policy. Customer conversation data processed per Tidio privacy policy. GDPR compliant.
Review Tidio privacy policy. Customer conversation data stored per Tidio data retention terms.
Editorial Verdict
Tidio is the best live chat and AI chatbot platform for small businesses and e-commerce merchants who want accessible customer support AI without enterprise pricing or complexity.
Last verified July 24, 2026.
Free plan (50 live chat conversations/month, basic chatbot). Starter $29/month. Growth $59/month. Tidio+ $749/month with AI agent features.
AI features included in Zendesk Suite plans. Suite Team from $55/agent/month. Suite Growth $89/agent/month. Suite Professional $115/agent/month. AI-powered bots and advanced AI add-ons at additional cost.
Review Tidio data handling policy. Customer conversation data processed per Tidio privacy policy. GDPR compliant.
Zendesk compliance: SOC 2 Type II, ISO 27001, HIPAA, GDPR. AI features process ticket content through Zendesk's infrastructure and AI partners. Enterprise includes data handling agreements.
Review Tidio privacy policy. Customer conversation data stored per Tidio data retention terms.
Zendesk AI processes customer conversation data per Zendesk's data handling policy. Review before use in highly regulated industries. Enterprise includes data processing agreements.
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