Uniphore AI
Uniphore / uniphore.com
AI platform for enterprise conversations that provides real-time agent assistance, conversation analytics, and automated workflows for contact centres and enterprise communication.
Pricing
Free
Free plan
No
Category
Developer Tools
Platforms
2
Free plan
No
API access
No
Open source
No
Platforms
2
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What is Uniphore AI?
Uniphore is an enterprise conversational AI platform that combines speech AI, NLP, and workflow automation for contact centre and enterprise communication use cases. With over $600M raised from investors including NEA and March Capital, Uniphore is one of the better-funded enterprise conversation AI companies.
Q for Service, Uniphore's agent assistance product, provides real-time AI guidance during customer service calls — surfacing knowledge base articles, detecting customer intent, and prompting agents with suggested next actions as conversations unfold. For large contact centres where agent competency varies significantly, real-time guidance reduces performance variance.
Q for Sales provides similar real-time AI assistance for sales calls — tracking deal progress, suggesting responses to objections, and providing competitive talking points as sales conversations develop. The integration of conversation intelligence with real-time guidance creates a closed-loop coaching system.
Conversation analytics aggregates patterns across enterprise conversations — contact centre calls, sales calls, and internal meetings — identifying themes, sentiment patterns, and process adherence for management insights.
Workflow automation, through Uniphore's acquisition of Jacada, automates the after-call work that burdens contact centre agents — wrapping calls, updating CRM records, creating follow-up tasks — reducing average handle time and improving accuracy.
Uniphore has focused on larger enterprise deployments with a global footprint spanning North America, Europe, and Asia-Pacific.
How Uniphore AI works
Uniphore AI runs as audio processing ai software built around audio and text workflows. Users typically start with a prompt, upload, or connected data source, and the underlying model handles the heavy lifting before returning a result you can refine or export. It's available on web and api.
Watch Uniphore AI in action
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What makes it worth shortlisting
The capabilities that matter most for teams evaluating Uniphore AI.
Q for Service
Real-time AI guidance during customer service calls surfacing knowledge base articles, detecting customer intent, and prompting agent next actions as conversations unfold.
After-call work automation
Automates post-call CRM updates, follow-up creation, and call summary generation reducing the administrative time agents spend between customer conversations.
Conversation analytics
Aggregates patterns across enterprise call and meeting data to identify themes, compliance issues, and performance trends for management insight.
Best use cases
Who should use it
Pros
- $600M+ funding from NEA provides financial stability for long-term enterprise development
- Real-time guidance during both service and sales calls covers the full revenue and retention conversation
- Jacada workflow automation addresses after-call work that often consumes more time than the call itself
- Global footprint across North America, Europe, and APAC for multi-region enterprise deployments
Cons
- Enterprise complexity and pricing typical of large conversation AI platforms
- Competing against well-established Observe.AI, Gong, and Chorus in specific use case segments
- Broad platform claims across service, sales, and automation may dilute focus compared to specialists
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Is it worth the price?
Enterprise only. Custom pricing. Contact for pricing.
Model
Enterprise
Starting price
Free
Free trial
Yes
Tools like Uniphore AI
Observe.AI (rank 489) focuses specifically on contact centre quality and coaching. Gong (covered) focuses on sales conversation intelligence. Balto AI (rank 500) provides real-time agent guidance with a focused product. Cogito provides empathy-focused real-time guidance.
Uniphore AI vs Observe.AI
A side-by-side look at the closest alternative in this category.
Uniphore AI
Uniphore
Observe.AI
Observe.AI
Enterprise only. Custom pricing. Contact for pricing.
Enterprise only. Custom pricing based on agent seats and minutes. Contact for pricing.
SOC 2 Type II. ISO 27001. GDPR compliant. HIPAA eligible. Enterprise data handling agreements.
SOC 2 Type II. ISO 27001. GDPR compliant. HIPAA eligible for healthcare deployments. Enterprise data handling agreements.
Call and conversation data processed under Uniphore's enterprise data handling policy. HIPAA BAA available for healthcare deployments.
Call recording and transcript data processed under strict data handling agreements. HIPAA BAA available for healthcare contact centre deployments.
- $600M+ funding from NEA provides financial stability for long-term enterprise development
- Real-time guidance during both service and sales calls covers the full revenue and retention conversation
- Jacada workflow automation addresses after-call work that often consumes more time than the call itself
- Global footprint across North America, Europe, and APAC for multi-region enterprise deployments
- 100% conversation coverage eliminates the sampling bias of manual QA — complete view of agent performance
- Targeted coaching from actual conversation data is more effective than generic training programmes
- Real-time assistance reduces AHT and improves FCR for new agents and complex call types
- Compliance monitoring at scale addresses regulatory requirements that manual sampling cannot meet
- Enterprise complexity and pricing typical of large conversation AI platforms
- Competing against well-established Observe.AI, Gong, and Chorus in specific use case segments
- Broad platform claims across service, sales, and automation may dilute focus compared to specialists
- Enterprise-only pricing appropriate only for organisations with significant call volumes
- Implementation requires contact centre platform integration and significant configuration
- Competing with Gong (covered), Chorus (covered), and Qualtrics for conversation intelligence
Technical & deployment info
Key facts about model providers, platforms, and team support.
Model Provider
Uniphore
Platforms
Web, API
Deployment
SaaS, On-premise
Integrations
Salesforce, ServiceNow, Genesys, Avaya, Five9, Microsoft Teams, API
Team Collaboration
Yes
Launch Year
2021
Security & privacy
Compliance signals and data-handling notes as reported by the vendor.
SOC 2 Type II. ISO 27001. GDPR compliant. HIPAA eligible. Enterprise data handling agreements.
Call and conversation data processed under Uniphore's enterprise data handling policy. HIPAA BAA available for healthcare deployments.
What users are saying
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Common questions about Uniphore AI
Editorial Verdict
Should you use Uniphore AI?
Uniphore is best for large enterprises wanting an integrated platform covering real-time agent guidance, conversation analytics, and after-call work automation from a single well-funded vendor.
Last verified July 24, 2026.