Fireflies.ai / fireflies.ai
AI meeting assistant that transcribes, summarises, and analyses calls with searchable transcripts, action item extraction, and CRM integration.
Free plan
Yes
API access
Yes
Open source
No
Platforms
3
Fireflies.ai is a direct competitor to Otter.ai, focused on the same core problem of automating meeting transcription and note-taking, but with a stronger emphasis on CRM integration and enterprise workflow connectivity. Where Otter.ai is often positioned as the individual productivity tool, Fireflies.ai is more commonly adopted at the team or organisation level because of its Salesforce, HubSpot, and other CRM integrations.
The platform joins video calls as a bot participant and records, transcribes, and produces AI summaries with action item extraction. The AI analysis goes beyond basic transcription to identify speakers, extract action items, track sentiment in sales calls, and generate conversational intelligence insights useful for sales managers reviewing representative performance.
The Conversation Intelligence feature, oriented toward sales teams, tracks metrics across multiple calls to identify patterns in successful and unsuccessful sales conversations. This is a use case that goes beyond note-taking into active sales coaching and training, which differentiates Fireflies from simpler transcription tools.
The free plan provides limited transcription storage, which makes it primarily suitable for evaluation. The Pro plan at $18/user/month is the practical starting point for individual professional use, while Business at $29/user/month adds more advanced analytics and CRM integration features.
Fireflies.ai runs as speech-to-text software built around audio and text workflows. Users typically start with a prompt, upload, or connected data source, and the underlying model handles the heavy lifting before returning a result you can refine or export. It's available on web, ios, and android, with API access for teams that want to embed it into their own products.
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The capabilities that matter most for teams evaluating Fireflies.ai.
Automatically populates Salesforce and HubSpot with meeting notes, action items, and call summaries after each meeting.
Analyses multiple calls to track performance metrics, sentiment, and topic patterns for sales coaching.
Search across all past meeting transcripts to find specific topics, decisions, or action items across your call history.
Free plan with limited transcription storage. Pro $18/user/month (unlimited transcription, 8K summarisation). Business $29/user/month. Enterprise custom pricing.
Model
Freemium
Starting price
$18/mo
Free trial
No
Otter.ai is a strong alternative with comparable transcription quality. Fathom offers a more generous free plan and strong individual user experience. Zoom AI Companion provides similar functionality natively within Zoom.
A side-by-side look at the closest alternative in this category.
Fireflies.ai
Fireflies.ai
Zoom AI Companion
Zoom
Key facts about model providers, platforms, and team support.
Platforms
Web, iOS, Android
Deployment
SaaS
Integrations
Zoom, Google Meet, Teams, Salesforce, HubSpot, Slack, Asana, Notion
Team Collaboration
Yes
Launch Year
2019
Compliance signals and data-handling notes as reported by the vendor.
Business and Enterprise plans include admin controls, SSO, and data retention management. SOC 2 compliant.
Review recording consent requirements in your jurisdiction. Inform meeting participants that transcription is active. Enterprise includes data processing agreements.
Editorial Verdict
Fireflies.ai is particularly strong for sales teams and organisations that need CRM-integrated meeting transcription with conversation intelligence. Individual users may find Otter.ai or Fathom more cost-effective.
Last verified July 24, 2026.
As with all meeting recording tools, disclosure and consent obligations apply depending on jurisdiction. Users should inform meeting participants that transcription is active.
Free plan with limited transcription storage. Pro $18/user/month (unlimited transcription, 8K summarisation). Business $29/user/month. Enterprise custom pricing.
Included at no additional cost for paid Zoom accounts (Pro, Business, Business+, Education, Enterprise). Not available on free Zoom accounts.
Business and Enterprise plans include admin controls, SSO, and data retention management. SOC 2 compliant.
Zoom's enterprise security standards apply. SOC 2 Type II certified. GDPR compliant. Data not used to train AI models.
Review recording consent requirements in your jurisdiction. Inform meeting participants that transcription is active. Enterprise includes data processing agreements.
Zoom AI Companion data is not used to train AI models. Meeting content follows Zoom's standard enterprise data handling. Review Zoom's privacy policy for specifics.
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