Five9 / five9.com
AI-powered cloud contact centre platform providing intelligent virtual agents, predictive dialler, agent assist, and workforce optimisation for inbound and outbound customer interactions.
Pricing
Free
Free plan
No
Category
Developer Tools
Platforms
4
Free plan
No
API access
No
Open source
No
Platforms
4
Five9 is a cloud contact centre platform with particularly strong outbound capabilities and AI across the full contact centre operation — intelligent virtual agents, predictive outbound dialling, agent assistance, and workforce optimisation.
Virtual Agent (Five9 IVA) handles inbound customer inquiries autonomously through voice and digital channels — natural language understanding enables customers to speak requests rather than navigating touch-tone menus. Five9 IVA integrates with business systems (CRM, order management, billing) to complete transactions without human agent involvement.
Intelligent Predictive Dialler (IPD) is Five9's AI outbound capability — predicting agent availability to connect outbound calls at the moment agents become free, dramatically increasing agent talk time compared to manual or progressive dialling. For outbound sales and collections operations, predictive dialling is the primary productivity driver.
Agent Assist AI supports human agents with real-time transcription, sentiment analysis, knowledge article suggestions, and after-call work automation — reducing cognitive load during complex interactions and automating the post-call documentation that consumes significant agent time.
Five9 Genius AI is the intelligent routing layer — matching each incoming contact to the best available agent based on customer history, issue complexity, language preference, and agent skill profile. Intelligent routing improves customer satisfaction by matching customers with agents best suited for their specific needs.
Five9 AI runs as conversational ai agent software built around text and audio workflows. Users typically start with a prompt, upload, or connected data source, and the underlying model handles the heavy lifting before returning a result you can refine or export. It's available on web, ios, and android.
The capabilities that matter most for teams evaluating Five9 AI.
Natural language virtual agent handling inbound customer inquiries through voice and digital channels — enabling self-service for common requests without human agent involvement.
AI predicting agent availability to connect outbound calls at the moment agents become free — maximising talk time and outbound sales productivity for collections and telesales operations.
Intelligent contact-to-agent matching based on customer history, issue complexity, and agent skills — improving customer experience by connecting each contact with the best-suited agent.
Enterprise licensing. No public pricing. Annual contracts. Publicly traded (FIVN). Demo available.
Model
Enterprise
Starting price
Free
Free trial
Yes
NICE CXone (covered) is the most widely deployed cloud contact centre. Genesys (covered) provides enterprise contact centre. Talkdesk (rank 663) has stronger industry-specific AI models. Verint (rank 636) provides analytics alongside workforce management.
A side-by-side look at the closest alternative in this category.
Key facts about model providers, platforms, and team support.
Model Provider
OpenAI, Five9
Platforms
Web, iOS, Android, API
Deployment
SaaS
Integrations
Salesforce, Microsoft Dynamics, ServiceNow, Zendesk, API
Team Collaboration
Yes
Launch Year
2022
Compliance signals and data-handling notes as reported by the vendor.
SOC 2 Type II. ISO 27001. GDPR compliant. HIPAA eligible. PCI DSS compliant. Enterprise data handling agreements.
Contact centre interaction and customer data processed on Five9's cloud infrastructure under applicable compliance standards.
Editorial Verdict
Five9 is a strong AI cloud contact centre platform for enterprises with significant outbound operations wanting intelligent predictive dialling, virtual agents, and AI routing in one cloud platform.
Last verified July 24, 2026.
With customers including DHL, JetBlue, and Lowe's, Five9 validates across logistics, airline, and retail for enterprise contact centre AI.
Enterprise licensing. No public pricing. Annual contracts. Publicly traded (FIVN). Demo available.
Enterprise licensing. No public pricing. Annual contracts. Demo available.
SOC 2 Type II. ISO 27001. GDPR compliant. HIPAA eligible. PCI DSS compliant. Enterprise data handling agreements.
SOC 2 Type II. ISO 27001. GDPR compliant. HIPAA eligible. FedRAMP eligible. Enterprise data handling agreements.
Contact centre interaction and customer data processed on Five9's cloud infrastructure under applicable compliance standards.
Contact centre interaction and customer data processed on Talkdesk's cloud infrastructure. Industry-specific compliance (HIPAA, PCI) available for regulated deployments.
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