Freshworks / freshworks.com
AI-powered CRM and sales engagement platform providing Freddy AI lead scoring, sales sequence automation, and conversation intelligence for SMB and mid-market sales teams.
Pricing
Free
Free plan
Yes
Category
Developer Tools
Platforms
3
Free plan
Yes
API access
Yes
Open source
No
Platforms
3
Freshsales is Freshworks' CRM and sales engagement platform providing AI-powered contact management, deal tracking, sales sequence automation, and conversation intelligence. Freddy AI Lead Scoring ranks prospects by conversion likelihood. Deal Insights surface risks and opportunities in deals. Sales Sequences automate personalised multi-touch outreach. Conversation Intelligence analyses sales calls with transcription and sentiment analysis. AI Contact Enrichment populates missing contact details. With SMB and mid-market adoption, Freshsales validates as accessible AI CRM within the Freshworks ecosystem.
Freshsales AI runs as llm assistant software built around text and audio workflows. Users typically start with a prompt, upload, or connected data source, and the underlying model handles the heavy lifting before returning a result you can refine or export. It's available on web, ios, and android, with API access for teams that want to embed it into their own products.
The capabilities that matter most for teams evaluating Freshsales AI.
AI conversion likelihood ranking for lead prioritisation.
Automated multi-touch outreach reducing manual email management.
Sales call transcription and analytics for coaching.
Free plan. Growth $9/user/month. Pro $39/user/month. Enterprise $59/user/month.
Model
Freemium
Starting price
Free
Free trial
No
HubSpot (covered) provides widely deployed SMB CRM. Salesforce (covered) provides enterprise CRM. Zoho CRM provides accessible CRM. Pipedrive provides sales-focused CRM.
A side-by-side look at the closest alternative in this category.
Key facts about model providers, platforms, and team support.
Model Provider
Freshworks Freddy AI
Platforms
Web, iOS, Android
Deployment
SaaS
Integrations
Gmail, Outlook, Freshdesk, Zapier, API
Team Collaboration
Yes
Launch Year
2023
Compliance signals and data-handling notes as reported by the vendor.
SOC 2 Type II. ISO 27001. GDPR compliant.
CRM and sales activity data processed on Freshworks cloud.
Verified reviews from signed-in users, stored in the backend and averaged into this tool's rating.
Editorial Verdict
Freshsales is the best AI CRM for SMB and mid-market teams wanting Freddy AI lead scoring, sales sequence automation, and conversation intelligence at accessible pricing.
Last verified July 24, 2026.
Featured books
A
Designing Machine Learning Systems
AiverseWorld
Chip Huyen
A
Hands-On Machine Learning with Scikit-Learn, Keras, and TensorFlow
AiverseWorld
Aurelien Geron
A
Co-Intelligence
AiverseWorld
Ethan Mollick
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Prompt Engineering for Generative AI
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James Phoenix and Mike Taylor
Free plan. Growth $9/user/month. Pro $39/user/month. Enterprise $59/user/month.
Included in ZoomInfo bundles or separately. ZoomInfo bundles from $15,000/year. Contact ZoomInfo for current packaging and pricing.
SOC 2 Type II. ISO 27001. GDPR compliant.
SOC 2 Type II. GDPR compliant. Enterprise includes data handling agreements.
CRM and sales activity data processed on Freshworks cloud.
Sales call recordings processed per ZoomInfo's data handling policy. Recording consent management required.
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