Kore.ai / kore.ai
Enterprise conversational AI platform for building and deploying AI agents across customer service, employee experience, and business process automation with a decade of regulated industry experience.
Free plan
No
API access
No
Open source
No
Platforms
5
Kore.ai has been building enterprise conversational AI since 2014, predating the current generative AI wave. With generative AI additions, it combines established enterprise deployment experience with LLM capabilities. The XO Platform builds AI agents for customer service, IT support, HR, and business process automation across web, mobile, voice, email, and messaging. Regulated industry experience in financial services, healthcare, and telecommunications is a key differentiator. On-premise deployment is available for organisations with strict data sovereignty requirements.
Kore.ai runs as conversational ai agent software built around text and audio workflows. Users typically start with a prompt, upload, or connected data source, and the underlying model handles the heavy lifting before returning a result you can refine or export. It's available on web, mobile, and voice.
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The capabilities that matter most for teams evaluating Kore.ai.
Development environment for building and deploying enterprise AI agents across customer service, employee experience, and business process automation.
Over a decade of enterprise conversational AI deployments in financial services, healthcare, and telecommunications.
Complete on-premise deployment option for regulated industries with strict data sovereignty and compliance requirements.
Enterprise only with custom pricing. Contact Kore.ai for current pricing.
Model
Enterprise
Starting price
Free
Free trial
No
Ada AI, Intercom Fin, and Zendesk AI are more modern AI-first competitors for customer service. Moveworks focuses on employee self-service. ServiceNow AI integrates with the leading ITSM platform.
A side-by-side look at the closest alternative in this category.
Key facts about model providers, platforms, and team support.
Model Provider
OpenAI, Kore.ai
Platforms
Web, Mobile, Voice, Email, Messaging
Deployment
Enterprise, SaaS, On-premise
Integrations
Salesforce, ServiceNow, SAP, Workday, Microsoft 365, API
Team Collaboration
Yes
Launch Year
2014
Compliance signals and data-handling notes as reported by the vendor.
SOC 2 Type II. ISO 27001. GDPR compliant. HIPAA eligible. FedRAMP authorised. On-premise deployment for maximum data control.
Kore.ai processes enterprise conversation data under enterprise data handling agreements. On-premise deployment provides complete data control for regulated industries.
Editorial Verdict
Kore.ai is appropriate for large enterprises in regulated industries needing a proven conversational AI platform with on-premise deployment and enterprise integration depth.
Last verified July 24, 2026.
Featured books
Richard Johnson
Ewelina Sokołowska, Małgorzata Gawrycka
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William E. Clark
Enterprise only with custom pricing. Contact Kore.ai for current pricing.
watsonx.ai free trial available. watsonx.ai usage-based from $0.50/CUH. Enterprise custom pricing. IBM Cloud account required.
SOC 2 Type II. ISO 27001. GDPR compliant. HIPAA eligible. FedRAMP authorised. On-premise deployment for maximum data control.
IBM enterprise security. SOC 2 Type II. ISO 27001. GDPR compliant. FedRAMP authorised. HIPAA eligible. Data residency options across IBM Cloud regions.
Kore.ai processes enterprise conversation data under enterprise data handling agreements. On-premise deployment provides complete data control for regulated industries.
watsonx processes enterprise data within IBM security boundary. Data residency options allow data to remain within specific geographies. Enterprise includes data handling agreements.
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