LivePerson / liveperson.com
Enterprise conversational AI platform enabling AI-powered customer service across messaging channels including SMS, WhatsApp, Apple Messages, and chat, with AI agent and human handoff for major brands.
Pricing
Free
Free plan
No
Category
Developer Tools
Platforms
6
Free plan
No
API access
No
Open source
No
Platforms
6
LivePerson is a publicly traded enterprise conversational AI company that has been in the messaging and live chat space since 1995, making it one of the most established platforms in customer service technology. Its AI platform, built on large language models and trained on billions of customer service conversations, enables brands to automate customer service across messaging channels including SMS, WhatsApp, Apple Messages for Business, Instagram, and web chat.
The Conversational Cloud is LivePerson's platform for building AI agents that handle customer service queries, routing complex issues to human agents and coordinating between AI and humans within a unified agent workspace. Unlike newer AI tools, LivePerson's conversational AI is trained on decades of real customer service conversation data — a significant dataset advantage for intent recognition and response quality.
Intent Manager provides intent analytics across conversations at scale — classifying every customer message by intent (billing inquiry, cancellation intent, product question, complaint) and measuring intent volumes, resolution rates, and customer satisfaction by intent type. This intent intelligence helps brands understand what customers are asking and measure how well each intent is being served.
LivePerson serves major enterprise clients including T-Mobile, HSBC, and Chipotle at significant scale. The platform handles hundreds of millions of conversations for enterprise clients across messaging channels that require enterprise-grade reliability and security.
LivePerson AI runs as conversational ai agent software built around text workflows. Users typically start with a prompt, upload, or connected data source, and the underlying model handles the heavy lifting before returning a result you can refine or export. It's available on web, sms, and whatsapp.
The capabilities that matter most for teams evaluating LivePerson AI.
Unified platform for AI agent automation and human agent workspace across messaging channels, coordinating AI and human service in one interface.
Classifies every customer conversation message by intent at scale, providing analytics on what customers are asking and resolution quality by intent type.
SMS, WhatsApp, Apple Messages for Business, Instagram DMs, and web chat in one platform — broader messaging coverage than most customer service alternatives.
Enterprise only. Custom pricing based on conversation volume. No public pricing. Publicly traded (LPSN).
Model
Enterprise
Starting price
Free
Free trial
No
Zendesk AI covers web and ticket-based service better. Cognigy and Yellow.ai are strong cloud-native alternatives. Salesforce Service Cloud AI provides CRM-integrated customer service. Intercom Fin AI is strong for product companies.
A side-by-side look at the closest alternative in this category.
Key facts about model providers, platforms, and team support.
Model Provider
OpenAI, Anthropic, LivePerson
Platforms
Web, SMS, WhatsApp, Apple Messages, Instagram, API
Deployment
Enterprise, SaaS
Integrations
Salesforce, HubSpot, Zendesk, Twilio, API
Team Collaboration
Yes
Launch Year
2019
Compliance signals and data-handling notes as reported by the vendor.
SOC 2 Type II. ISO 27001. GDPR compliant. PCI DSS compliant. HIPAA eligible. Enterprise data handling agreements.
Review LivePerson's data handling policy. Customer conversation data from messaging channels processed on LivePerson's infrastructure under enterprise agreements.
Editorial Verdict
LivePerson is best for major enterprise brands that want messaging-first customer service AI across SMS, WhatsApp, and Apple Messages where LivePerson's depth of messaging expertise and training data provides real advantage.
Last verified July 24, 2026.
Enterprise only. Custom pricing based on conversation volume. No public pricing. Publicly traded (LPSN).
No public pricing. Contact for pricing. Free trial available. Targets mid-market and enterprise contact centres.
SOC 2 Type II. ISO 27001. GDPR compliant. PCI DSS compliant. HIPAA eligible. Enterprise data handling agreements.
SOC 2 Type II. ISO 27001. GDPR compliant. Enterprise data handling agreements.
Review LivePerson's data handling policy. Customer conversation data from messaging channels processed on LivePerson's infrastructure under enterprise agreements.
Review Yellow.ai's data handling policy. Customer conversation data processed on Yellow.ai's infrastructure.
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