Moveworks AI
Moveworks / moveworks.com
Enterprise AI platform automating IT support, HR requests, and employee information needs through a conversational AI assistant integrated into Slack, Teams, and enterprise systems.
Pricing
Free
Free plan
No
Category
Developer Tools
Platforms
5
Free plan
No
API access
No
Open source
No
Platforms
5
What is Moveworks AI?
Moveworks automates IT helpdesk, HR requests, and information retrieval for employees. Staff message Moveworks in Slack or Teams to request software access, reset passwords, check PTO balances, find policies, or get IT help — and the AI resolves these requests autonomously using integrations with ServiceNow, Workday, Active Directory, and Okta. Used by Broadcom, Databricks, and others, Moveworks has validated its approach at enterprise scale.
How Moveworks AI works
Moveworks AI runs as conversational ai agent software built around text workflows. Users typically start with a prompt, upload, or connected data source, and the underlying model handles the heavy lifting before returning a result you can refine or export. It's available on web, slack, and teams.
Watch Moveworks AI in action
Recent YouTube videos cached from the backend so this page stays fast and fresh.
What makes it worth shortlisting
The capabilities that matter most for teams evaluating Moveworks AI.
IT helpdesk automation
Resolves common IT requests like password resets, software access provisioning, and account unlocks without human agent involvement.
Slack and Teams integration
Employees interact with Moveworks AI through their existing communication channels without adopting a new interface.
Enterprise system integration
Connects to ServiceNow, Workday, Okta, and Active Directory to actually fulfil requests rather than only providing information.
Best use cases
Who should use it
Pros
- Automates high-volume routine IT and HR requests without human agent involvement
- Slack and Teams integration meets employees where they already work
- ServiceNow, Workday, and Okta integration enables actual request fulfilment not just information
- Enterprise validation at Broadcom, Databricks, and other large organisations
Cons
- Enterprise-only with significant pricing inaccessible to smaller organisations
- Implementation requires integration with existing enterprise systems
- Change management required for employee adoption at scale
Is it worth the price?
Enterprise only. Custom pricing based on employee count and features. Annual contracts. Targets 1,000+ employee organisations.
Model
Enterprise
Starting price
Free
Free trial
No
Tools like Moveworks AI
ServiceNow AI provides IT service management AI within the ServiceNow platform. Freshdesk Freddy AI serves mid-market IT support. Zendesk AI handles customer service rather than internal employee support.
Moveworks AI vs ServiceNow AI
A side-by-side look at the closest alternative in this category.
Moveworks AI
Moveworks
ServiceNow AI
ServiceNow
Enterprise only. Custom pricing based on employee count and features. Annual contracts. Targets 1,000+ employee organisations.
AI features included in Now Platform subscriptions. Pricing based on employee count and features. Contact ServiceNow for current pricing.
SOC 2 Type II. ISO 27001. GDPR compliant. FedRAMP authorised for government. Enterprise includes data handling agreements.
ServiceNow enterprise security. SOC 2 Type II. ISO 27001. FedRAMP authorised. HIPAA eligible. GDPR compliant.
Moveworks processes employee request and system data under enterprise data handling agreements.
ServiceNow processes enterprise workflow data under enterprise data handling agreements. Now Assist uses AI to process case and knowledge data within ServiceNow security boundary.
- Automates high-volume routine IT and HR requests without human agent involvement
- Slack and Teams integration meets employees where they already work
- ServiceNow, Workday, and Okta integration enables actual request fulfilment not just information
- Enterprise validation at Broadcom, Databricks, and other large organisations
- AI embedded in the ITSM platform used by majority of Fortune 500 without new vendor adoption
- Now Assist covers IT, HR, and customer service in one platform
- Predictive routing and summarisation directly reduce agent manual work
- Enterprise security across HIPAA, FedRAMP, and SOC 2
- Enterprise-only with significant pricing inaccessible to smaller organisations
- Implementation requires integration with existing enterprise systems
- Change management required for employee adoption at scale
- Enterprise-only with complex pricing
- Implementation of AI features still requires ServiceNow-certified implementation partners
- AI features are additions to an established expensive platform
Technical & deployment info
Key facts about model providers, platforms, and team support.
Model Provider
Moveworks
Platforms
Web, Slack, Teams, ServiceNow, Email
Deployment
Enterprise, SaaS
Integrations
ServiceNow, Workday, Okta, Active Directory, SharePoint, Jira, Salesforce
Team Collaboration
Yes
Launch Year
2016
Security & privacy
Compliance signals and data-handling notes as reported by the vendor.
SOC 2 Type II. ISO 27001. GDPR compliant. FedRAMP authorised for government. Enterprise includes data handling agreements.
Moveworks processes employee request and system data under enterprise data handling agreements.
What users are saying
Verified reviews from signed-in users, stored in the backend and averaged into this tool's rating.
Sign in to rate Moveworks AI and leave a review.
No other reviews yet — be the first to share how this tool performs in practice.
Common questions about Moveworks AI
Editorial Verdict
Should you use Moveworks AI?
Moveworks is the leading enterprise AI for IT helpdesk and HR self-service automation for organisations with 1,000+ employees where high support ticket volume creates measurable cost and delay.
Last verified July 24, 2026.