Yellow.ai / yellow.ai
Enterprise omnichannel conversational AI platform for automating customer service across chat, voice, and messaging channels, with AI agent orchestration and live agent handoff.
Pricing
Free
Free plan
No
Category
Developer Tools
Platforms
7
Free plan
No
API access
No
Open source
No
Platforms
7
Yellow.ai is an enterprise conversational AI platform providing customer service automation across chat (web, WhatsApp, Facebook Messenger, Instagram), voice, and email. The platform has grown strongly in Asia-Pacific and Middle East markets while expanding globally, and competes with Cognigy in the enterprise contact centre AI space.
The Dynamic Automation Platform (DAP) is Yellow.ai's low-code visual builder for creating AI conversation flows, including complex conditional logic, entity extraction, and multi-step customer service processes without requiring ML expertise from the team building the bot.
Voice AI handles phone customer service with natural language understanding, integrating with telecom and contact centre infrastructure. The Generative AI layer, added in 2023, allows more flexible natural language responses beyond rigid intent-based flows, reducing the need to pre-define every possible conversation path.
Agent Assist features provide real-time AI support for human agents — surfacing relevant knowledge, suggesting responses, and summarising conversations for post-call notes. The transition between AI agent and human agent is configurable to trigger based on customer sentiment, complexity signals, or explicit customer request.
Yellow.ai serves customers including Domino's, Hyundai, and Volkswagen, primarily for customer service and employee experience automation use cases.
Yellow.ai runs as conversational ai agent software built around text and audio workflows. Users typically start with a prompt, upload, or connected data source, and the underlying model handles the heavy lifting before returning a result you can refine or export. It's available on web, whatsapp, and facebook.
The capabilities that matter most for teams evaluating Yellow.ai.
Low-code visual flow builder for creating complex AI conversation workflows without ML expertise, including conditional logic and entity extraction.
Natural language phone IVR handling customer service requests in spoken conversation, integrating with existing contact centre infrastructure.
LLM-powered flexible response generation that reduces rigid intent-matching limitations, allowing more natural customer conversation flows.
No public pricing. Contact for pricing. Free trial available. Targets mid-market and enterprise contact centres.
Model
Subscription
Starting price
Free
Free trial
Yes
Cognigy is stronger in European enterprise contact centres with deeper compliance features. Nuance (Microsoft) is the traditional incumbent. Botpress is an open source alternative with self-hosting. Freshdesk Freddy AI is more accessible for Freshdesk users.
A side-by-side look at the closest alternative in this category.
Key facts about model providers, platforms, and team support.
Model Provider
OpenAI, Yellow.ai
Platforms
Web, WhatsApp, Facebook, Instagram, Voice, Email, SMS
Deployment
Enterprise, SaaS
Integrations
Salesforce, HubSpot, Zendesk, Freshdesk, SAP, ServiceNow, API
Team Collaboration
Yes
Launch Year
2019
Compliance signals and data-handling notes as reported by the vendor.
SOC 2 Type II. ISO 27001. GDPR compliant. Enterprise data handling agreements.
Review Yellow.ai's data handling policy. Customer conversation data processed on Yellow.ai's infrastructure.
Editorial Verdict
Yellow.ai is a strong choice for enterprises needing omnichannel customer service AI across chat, voice, and social messaging channels, particularly for global operations requiring multilingual support.
Last verified July 24, 2026.
No public pricing. Contact for pricing. Free trial available. Targets mid-market and enterprise contact centres.
Enterprise only. Custom pricing based on conversation volume. No public pricing. Publicly traded (LPSN).
SOC 2 Type II. ISO 27001. GDPR compliant. Enterprise data handling agreements.
SOC 2 Type II. ISO 27001. GDPR compliant. PCI DSS compliant. HIPAA eligible. Enterprise data handling agreements.
Review Yellow.ai's data handling policy. Customer conversation data processed on Yellow.ai's infrastructure.
Review LivePerson's data handling policy. Customer conversation data from messaging channels processed on LivePerson's infrastructure under enterprise agreements.
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