Dialpad / dialpad.com
AI-powered cloud communications platform providing AI voice intelligence, transcription, sentiment analysis, and AI-enhanced contact centre for businesses replacing on-premise phone systems.
Pricing
$15/mo
Free plan
No
Category
Developer Tools
Platforms
4
Free plan
No
API access
No
Open source
No
Platforms
4
Dialpad is an AI-powered cloud communications platform built with AI at the foundation — providing AI real-time transcription, sentiment analysis, action item detection, and coaching within every call rather than as a post-call add-on. Dialpad AI is embedded in every call — real-time transcription appears during the call, AI detects customer sentiment shifts in real-time, action items and commitments are identified and surfaced automatically, and AI-generated call summaries are created immediately post-call. Ai CSAT predicts customer satisfaction from conversation signals — providing CSAT scores for every call without requiring customers to complete surveys. AI Coaching provides real-time guidance to agents during calls — suggesting responses when specific topics or keywords are detected. Dialpad Meetings provides AI-powered video conferencing alongside voice — combining calling, video, and messaging in one AI-native platform. Contact Centre provides omnichannel customer service with the same AI capabilities embedded — sentiment monitoring, quality scoring, and supervisor dashboards. The Standard plan starts at $15/user/month — significantly more accessible than legacy contact centre platforms while providing AI capabilities that most competitors add as premium features. With customers including WeWork, Asana, and Stripe, Dialpad validates across real estate, SaaS, and fintech for AI-native communications.
Dialpad AI runs as ml platform software built around audio and text workflows. Users typically start with a prompt, upload, or connected data source, and the underlying model handles the heavy lifting before returning a result you can refine or export. It's available on web, ios, and android.
The capabilities that matter most for teams evaluating Dialpad AI.
Real-time transcription, sentiment analysis, action item detection, and call summaries embedded in every call — AI-native communications rather than AI bolted onto legacy phone infrastructure.
Predicted customer satisfaction from conversation signals providing CSAT scores for all calls without post-call survey requirement — 100% interaction quality measurement.
Real-time agent guidance during calls surfacing relevant responses when specific topics are detected — improving agent performance without supervisor observation of every call.
Standard $15/user/month. Pro $25/user/month. Enterprise custom.
Model
Subscription
Starting price
$15/mo
Free trial
Yes
RingCentral (covered) provides the most widely deployed UCaaS. 8x8 (rank 792) provides UCaaS and CCaaS. Zoom provides video-first communications. Five9 (covered) provides enterprise contact centre.
A side-by-side look at the closest alternative in this category.
Key facts about model providers, platforms, and team support.
Model Provider
Dialpad
Platforms
Web, iOS, Android, Desk phones
Deployment
SaaS
Integrations
Salesforce, HubSpot, Zendesk, Slack, G Suite, API
Team Collaboration
Yes
Launch Year
2023
Compliance signals and data-handling notes as reported by the vendor.
SOC 2 Type II. ISO 27001. GDPR compliant. HIPAA eligible. Enterprise data handling agreements.
Call audio and communication data processed on Dialpad cloud. AI transcription and analysis occur in real time during calls.
Verified reviews from signed-in users, stored in the backend and averaged into this tool's rating.
Editorial Verdict
Dialpad is the best AI-native cloud communications platform for businesses wanting AI transcription, sentiment analysis, and automated call summaries embedded in every call at accessible pricing.
Last verified July 24, 2026.
Standard $15/user/month. Pro $25/user/month. Enterprise custom.
Free plan (limited). Webex Meetings $14.50/host/month. Suite $25/user/month. Enterprise custom. Owned by Cisco.
SOC 2 Type II. ISO 27001. GDPR compliant. HIPAA eligible. Enterprise data handling agreements.
SOC 2 Type II. ISO 27001. GDPR compliant. FedRAMP authorised. HIPAA eligible. Enterprise data handling agreements.
Call audio and communication data processed on Dialpad cloud. AI transcription and analysis occur in real time during calls.
Meeting audio, video, and transcript data processed on Webex cloud. FedRAMP for US government meetings. End-to-end encryption available for high-security meetings.
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