RingCentral / ringcentral.com
AI-powered unified communications platform providing cloud phone, team messaging, video meetings, and contact centre with AI assistant, meeting summaries, and real-time transcription.
Pricing
$30/mo
Free plan
No
Category
Productivity
Platforms
4
Free plan
No
API access
No
Open source
No
Platforms
4
RingCentral is a leading cloud communications platform providing unified communications as a service (UCaaS) — combining cloud phone, team messaging, video conferencing, and contact centre capabilities. AI capabilities span the communication workflow with transcription, summaries, and intelligent assistance.
RingCentral AI Assistant provides real-time AI assistance during phone calls and video meetings — generating live transcriptions, creating AI meeting summaries immediately after meetings, extracting action items, and providing AI-generated notes that are shared with participants automatically.
Fax AI, RingCentral's AI for telephony, converts voicemails to text, screens calls with AI summaries before answering, and transcribes all inbound calls for searchable call history. For businesses receiving significant call volume, AI voicemail transcription and call screening reduce time spent listening to recordings.
Video AI automatically generates meeting summaries and transcriptions from RingCentral Video meetings — identifying action items, summarising key discussion points, and sharing highlights with participants who weren't able to attend.
RingCentral Contact Centre integrates AI capabilities from NICE CXone (RingCentral's contact centre partnership) — providing AI virtual agents, workforce engagement management, and CX analytics within the unified communications environment.
With 400,000+ business customers and integration into Microsoft Teams, RingCentral validates at significant business UCaaS scale for AI-enhanced communications.
RingCentral AI runs as llm assistant software built around text and audio workflows. Users typically start with a prompt, upload, or connected data source, and the underlying model handles the heavy lifting before returning a result you can refine or export. It's available on web, ios, and android.
The capabilities that matter most for teams evaluating RingCentral AI.
Real-time transcription and immediate post-meeting summaries with action item extraction — providing every meeting participant with searchable meeting records without manual note-taking.
AI converts all call audio to searchable text — enabling keyword search across call history, compliance review, and coaching analysis without manual recording review.
Immediately post-meeting summary of key discussion points and action items shared with participants — replacing manual meeting minutes for distributed teams.
Essentials $30/user/month. Standard $35/user/month. Premium $45/user/month. Ultimate $60/user/month. Enterprise custom.
Model
Subscription
Starting price
$30/mo
Free trial
Yes
Microsoft Teams Phone (covered as Teams) provides UCaaS within Microsoft 365. Zoom Phone (covered as Zoom) provides UCaaS within Zoom. Dialpad provides AI-first UCaaS. 8x8 provides UCaaS with AI analytics.
A side-by-side look at the closest alternative in this category.
Key facts about model providers, platforms, and team support.
Model Provider
OpenAI, RingCentral
Platforms
Web, iOS, Android, Desktop
Deployment
SaaS
Integrations
Microsoft Teams, Salesforce, Slack, Google Workspace, Microsoft 365, API
Team Collaboration
Yes
Launch Year
2022
Compliance signals and data-handling notes as reported by the vendor.
SOC 2 Type II. ISO 27001. GDPR compliant. HIPAA eligible. FedRAMP eligible. Enterprise data handling agreements.
Communications data (calls, messages, meetings) processed on RingCentral's cloud infrastructure. Review call recording and transcription privacy requirements in your jurisdiction.
Editorial Verdict
RingCentral is a strong AI business communications platform for companies wanting unified phone, messaging, and video with AI meeting summaries, call transcription, and contact centre integration.
Last verified July 24, 2026.
Essentials $30/user/month. Standard $35/user/month. Premium $45/user/month. Ultimate $60/user/month. Enterprise custom.
Included at no additional cost for paid Zoom accounts (Pro, Business, Business+, Education, Enterprise). Not available on free Zoom accounts.
SOC 2 Type II. ISO 27001. GDPR compliant. HIPAA eligible. FedRAMP eligible. Enterprise data handling agreements.
Zoom's enterprise security standards apply. SOC 2 Type II certified. GDPR compliant. Data not used to train AI models.
Communications data (calls, messages, meetings) processed on RingCentral's cloud infrastructure. Review call recording and transcription privacy requirements in your jurisdiction.
Zoom AI Companion data is not used to train AI models. Meeting content follows Zoom's standard enterprise data handling. Review Zoom's privacy policy for specifics.
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