Sprinklr / sprinklr.com
Enterprise customer experience platform with AI across social media management, customer care, marketing, and research, used by major global brands for unified customer experience operations.
Pricing
Free
Free plan
No
Category
Marketing
Platforms
3
Free plan
No
API access
No
Open source
No
Platforms
3
Sprinklr is an enterprise customer experience management platform that unifies social media management, customer care, market research, and marketing execution across 30+ channels in a single platform. Its AI capabilities, branded as Sprinklr AI+, are embedded throughout these workflows.
The platform is used by the world's largest brands — Samsung, McDonald's, Microsoft, and hundreds of Fortune 500 companies — for managing customer experience at global scale. At this scale, the platform's value is in centralising capabilities that would otherwise require many point solutions: social listening, community management, social customer care, influencer management, and competitive intelligence in one data model.
Sprinklr AI+ applies AI across all platform modules. The customer care AI automates resolution of common service inquiries, routes complex cases intelligently, and provides agent assist to improve human agent productivity. The social listening AI extracts actionable insights from the massive volume of social data rather than requiring analysts to manually review content. The marketing AI generates social content, optimises posting schedules, and provides campaign performance intelligence.
The unified data model across all channels is Sprinklr's primary differentiation — all customer interactions, whether in a service call, social comment, or chat, are captured in a single record, enabling consistent customer understanding across teams. AI applied to this unified data provides more complete customer intelligence than any point solution can.
Sprinklr AI+ runs as llm assistant software built around text and data workflows. Users typically start with a prompt, upload, or connected data source, and the underlying model handles the heavy lifting before returning a result you can refine or export. It's available on web, ios, and android.
The capabilities that matter most for teams evaluating Sprinklr AI+.
All customer interactions across 30+ channels captured in a single data record, enabling AI to apply complete customer intelligence rather than channel-specific data only.
Automates common service inquiry resolution and provides agent assist for human agents handling complex cases with relevant knowledge and suggested responses.
Extracts actionable insights from high-volume social data rather than requiring manual analyst review, surfacing brand mentions, sentiment trends, and competitive intelligence.
Enterprise only. Custom pricing based on seats and use cases. No public pricing. Significant enterprise investment required.
Model
Enterprise
Starting price
Free
Free trial
No
Sprout Social is strong for enterprises that don't need Sprinklr's full complexity. Hootsuite is a more accessible alternative for social management. Salesforce Service Cloud AI handles customer care without Sprinklr's social depth.
A side-by-side look at the closest alternative in this category.
Key facts about model providers, platforms, and team support.
Model Provider
OpenAI, Sprinklr
Platforms
Web, iOS, Android
Deployment
Enterprise, SaaS
Integrations
Salesforce, ServiceNow, Adobe, SAP, API, 30+ social channels
Team Collaboration
Yes
Launch Year
2022
Compliance signals and data-handling notes as reported by the vendor.
SOC 2 Type II. ISO 27001. GDPR compliant. HIPAA eligible. FedRAMP authorised. Enterprise data handling agreements.
Sprinklr processes customer data and social media content under enterprise data handling agreements. FedRAMP authorised for government use. Enterprise data processing agreements available for all customers.
Editorial Verdict
Sprinklr is the right platform for global enterprises managing customer experience across many channels at scale, where the unified data model and comprehensive feature set justify the enterprise investment.
Last verified July 24, 2026.
Enterprise only. Custom pricing based on seats and use cases. No public pricing. Significant enterprise investment required.
Professional $99/month (1 user, 10 accounts). Team $249/month (3 users, 20 accounts). Business $739/month (5 users, 35 accounts). Enterprise custom. 30-day free trial.
SOC 2 Type II. ISO 27001. GDPR compliant. HIPAA eligible. FedRAMP authorised. Enterprise data handling agreements.
SOC 2 Type II certified. GDPR compliant. Enterprise includes SSO and data handling agreements.
Sprinklr processes customer data and social media content under enterprise data handling agreements. FedRAMP authorised for government use. Enterprise data processing agreements available for all customers.
Review Hootsuite's data handling policy. Social media content and analytics data processed per Hootsuite's privacy terms. Enterprise includes data processing agreements.
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