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ServiceNow AI vs Moveworks AI

This comparison was retrieved by database IDs selected from the catalog.

ServiceNow AI favicon

ServiceNow AI

ServiceNow

Moveworks AI favicon

Moveworks AI

Moveworks

Overview
Rating
—
—
Category
Developer Tools
Developer Tools
Subcategory
AI IT Service Management
AI IT Helpdesk Automation
Company
ServiceNow
Moveworks
Status
Active
Active
Launch year
2023
2016
Tags
it-service-managemententerpriseaiitsmservicenowautomation
it-helpdeskenterpriseaiautomationslackteams
Pricing
Starting price
FreeBest value
Free
Pricing model
Enterprise
Enterprise
Free plan
No
No
Free trial
✕
✕
Pricing notes

AI features included in Now Platform subscriptions. Pricing based on employee count and features. Contact ServiceNow for current pricing.

Enterprise only. Custom pricing based on employee count and features. Annual contracts. Targets 1,000+ employee organisations.

Capabilities
Best for
IT service managementHR service deliveryCustomer service managementIT operationsEnterprise workflow automation
IT support automationHR self-serviceEmployee information retrievalService desk deflectionEnterprise knowledge management
Target audience
Enterprise IT teamsHR operationsCustomer service operationsServiceNow developersCIOs
IT departmentsHR teamsEnterprise service deskCIOsOperations teams
AI type
Conversational AI Agent
Conversational AI Agent
Modalities
Text
Text
Technical
Model provider
ServiceNowOpenAI
Moveworks
Model names
—
—
API available
✕
✕
Open source
✕
✕
Deployment
EnterpriseSaaS
EnterpriseSaaS
Platforms
WebMobileSlackTeams
WebSlackTeamsServiceNowEmail
Integrations
ITSM ecosystemHR systemsCustomer data platformsMicrosoft 365SalesforceAPI
ServiceNowWorkdayOktaActive DirectorySharePointJiraSalesforce
Team collaboration
✓
✓
Trust & security
Security

ServiceNow enterprise security. SOC 2 Type II. ISO 27001. FedRAMP authorised. HIPAA eligible. GDPR compliant.

SOC 2 Type II. ISO 27001. GDPR compliant. FedRAMP authorised for government. Enterprise includes data handling agreements.

Privacy notes

ServiceNow processes enterprise workflow data under enterprise data handling agreements. Now Assist uses AI to process case and knowledge data within ServiceNow security boundary.

Moveworks processes employee request and system data under enterprise data handling agreements.

Verdict
Pros
  • AI embedded in the ITSM platform used by majority of Fortune 500 without new vendor adoption
  • Now Assist covers IT, HR, and customer service in one platform
  • Predictive routing and summarisation directly reduce agent manual work
  • Enterprise security across HIPAA, FedRAMP, and SOC 2
  • Automates high-volume routine IT and HR requests without human agent involvement
  • Slack and Teams integration meets employees where they already work
  • ServiceNow, Workday, and Okta integration enables actual request fulfilment not just information
  • Enterprise validation at Broadcom, Databricks, and other large organisations
Cons
  • Enterprise-only with complex pricing
  • Implementation of AI features still requires ServiceNow-certified implementation partners
  • AI features are additions to an established expensive platform
  • Enterprise-only with significant pricing inaccessible to smaller organisations
  • Implementation requires integration with existing enterprise systems
  • Change management required for employee adoption at scale

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